At ABMS Fiber, we strive to provide high-quality internet and voice services with complete customer satisfaction. However, we understand that situations may arise where a refund or return may be necessary. This Refund and Returns Policy explains when and how you can request a refund for our services.
1. Service Cancellation & Refunds
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Refund Eligibility:
Refunds are applicable only if services are canceled within the first 7 days of activation and if you have experienced continuous technical issues that could not be resolved by our support team. -
Non-Refundable Items:
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Installation or activation fees
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Equipment shipping costs
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Used or damaged equipment
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Pro-Rated Refunds:
If you cancel after the first 7 days, refunds will be pro-rated based on the remaining unused days of the billing cycle, excluding setup charges.
2. Equipment Returns
If you have leased or purchased equipment (e.g., routers, modems) from ABMS Fiber, you must:
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Return the equipment in good working condition within 15 days of service termination.
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Pay any applicable fees for unreturned or damaged equipment.
Instructions for returning equipment will be provided when you cancel your service.
3. Process for Requesting a Refund
To request a refund:
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Contact our Customer Support team via email or phone.
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Provide your account details and reason for the refund request.
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Our team will review your request within 5–7 business days.
Once approved, refunds will be processed to your original payment method within 10–14 business days.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
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Services terminated due to violation of Terms & Conditions.
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Interruptions caused by factors outside our control, such as weather or third-party outages.
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Failure to return leased equipment within the allowed time frame.
5. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date.
6. Contact Us
For any refund or return-related questions, please contact:
ABMS Fiber Support
Phone: 1-866-217-1729
Email: info@abmsfiber.com